Our Policies

Purchase Return Policy

We will be happy to process the exchange or refund of your unopened merchandise within 30 Days from date of purchase. Note: no return for refunds will be issued if merchandise has been opened.

Workshop deposits are non-refundable. Our deposit guarantees that you will be able to attend a workshop at the fee that you lock in. Life happens. If, in the event that you are unable to attend the workshop for which you have registered, you may choose a workshop that is more convenient to your schedule. There is no fee for changing your mind. If you decide that you are unable to attend any workshop, your deposit may be credited towards everything in our store, including: books, videos, audios, charts, home study courses, accessories, and more.

Secure Shopping Assurance

You can shop at PetMassage.com with confidence. We are committed to ensuring that your Personal Data is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Data we collect. PetMassage™ Training & Research Institute adheres to strict standards for payment processing, including:

  • When you use secure areas of the Website, we use Secure Sockets Layer (SSL) protocol with 128-bit encryption. This means that all the information sent between your computer and our secure computer environment is encrypted or scrambled so that no one can read it in transit. Secure areas of the site have a time-out feature. If you leave your secure session inactive for some time, it times-out to prevent unauthorized access.
  • Compliance with the Payment Card Industry (PCI) Data Security Standard.
  • McAfee SECURE Badge

If you prefer, we can process your transaction by phone or mail. Simply call us at 1-419-475-3539 (International callers) during our business hours or mail your order to 2950 Douglas Road, Toledo, Ohio, 43606.