Policies: PetMassage Dry and Aquatic Sessions for Pets and People

Payment All sessions are prepaid at the time of scheduling. All prepayments are non-refundable and non-transferable to dogs and people outside of your household.

Late arrivals Your private session reserves the pool for the time you have requested for your or your pet’s session. Each session is 30 minutes and begins at its scheduled begin time. If you and your pet arrive late, the session will be abbreviated. You or your pet will get the balance of the 30 minutes. Your prepayment will not be reduced.

Cancellations Your prepayments for a private session reserve the pool for the scheduled time for you or your pet. PetMassage requires a minimum of 24 hours’ notice to cancel or reschedule your appointment so that someone else can get a session. Your prepayment will be forfeited.

Time limits Packages must be completed within 90 days from date of purchase.

Gift Certificates Gift Certificates must be redeemed within 6 months of purchase. They may be transferred to a 2nd party. They may not be returned for a refund.

Consent Activities conducted in water are stressful to the cardiovascular system. While this may be beneficial for toning and strengthening, it also carries the potential to be a risk to you and your dog’s health. Your well-being and the care of your pet is your responsibility. You are exercising your choices to expose yourself or your pet to these risks. By registering for a session in the PetMassage hydrotherapy pool you are making an informed decision based on your primary care physicians’ evaluations and consent, and your awareness of your and your pet’s physical limitations and releasing PetMassage Ltd, its staff, owners and officers, from any liability from the effects of exercise or the stresses to the body that you or your dog experience.

Hours Sessions begin and end on the hour and 1/2 hour. 

All sessions are private, by appointment and prepurchased.